We’ve reviewed the data and tallied the scores, and it’s time to reveal the hotels that travellers consider to be the very best — the winners of the trivago Awards 2018.

The trivago Awards give hoteliers the chance to receive recognition for their hard work and dedication to providing exemplary guest experiences, and to highlight and publicise this achievement to a world of travellers.

In discussing the Awards, Johannes Thomas, Managing Director at trivago N.V., said: “As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences. The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”

All winning hotels receive exclusive award-indicators (certificates to put on display, widgets for their websites and social media pages, and more) that can increase their visibility and guest appeal online and offline. And the single top hotel in each category also gets to take home a coveted trivago Awards trophy along with a winner’s badge for their hotel profile.

We applaud all the winning hotels for offering top-notch, top-rated guest experiences.

So, without further ado, let’s find out who the national winners in the United Kingdom are.

The top-rated hotels with the best value for money

This year, the best value for money in the UK can be found at St Michael’s Guest House in Scarborough.

Image of the exterior of St Michael's Guest House in Scarborough

Whatever the season or occasion, family-run Victorian guest house aims to make everyone’s stay enjoyable and relaxing by giving a traditional service. Owners Dee and Glyn had this to say about providing award-winning value: “As trivago is one of the best known and respected international websites that travellers turn to when planning a stay away from home it is a huge honour that we should be associated with them and even more amazing to win an award. We don’t feel that we do anything special here at St Michael’s just be ourselves. We offer clean and comfortable accommodation and a good locally sourced breakfast at reasonable prices. Our main aim is for our guests to feel relaxed in a happy atmosphere; as if they are visiting friends.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Value for Money in the UK:

images showing the best Value for Money Accommodation in the UK

The top-rated 3-star hotels

This year, the number one 3-star hotel in the UK is Cedar Manor in Windermere.

image showing hotel room in Cedar Manor

Set in mature gardens with the beautiful cedar tree that the hotel takes its name from, Cedar Manor is renowned for its friendliness with a relaxed and informal feel.

On receiving the award-winning hotel, owners Caroline and Jonathan Kaye said: “We’re just a small hotel – ten rooms including a detached suite – but we’ve proved that small is beautiful. We’re lucky to be in the most beautiful part of the country and we’ve created a haven of tranquil luxury to match our landscape. We know that the trivago Awards recognise those hoteliers who deliver an exceptional experience to their guests, and that’s what we strive to achieve. Each year we invest in our hotel and in our staff to keep on getting better and better, talking to our guests, listening to our guests, paying attention to the tiny details.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 3-Star Hotels in the UK:

image showing the best 3-star hotels in the UK

The top-rated 4-star hotels

This year, the number one 4-star hotel in the UK is The Clontarf Hotel in Llandudno.

image showing the exterior of The Clontarf Hotel

Located on the peaceful West Shore at the foot of the Great Orme, the family-run hotel offers unique styled rooms with lovely views of the sea.

On receiving the award, owners Mark and Joni Stubbs said: “We are delighted to have been selected by trivago to have been the number one 4-star hotel in the UK. We take a relaxed and informal approach to hotel management and want all guests to feel comfortable but with all the modern comforts of today’s hotel environment. We look forward to welcoming many more trivago guests in the future.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 4-Star Hotels in the UK:

image showing the best 4-star hotels in the UK

The top-rated 5-star hotels

Just like last year, the number one 5-star hotel in the UK is Hotel 41 in London.

The grand entrance and lobby at Hotel 41 in London

Boasting one of London’s prime locations, attentive staff and striking rooms, 41 offers an unforgettable hotel experience.

Digital Marketing Manager, Edward Boulton, acknowledged the team for providing an exceptional service to their guests: “At Hotel 41, ‘No request too large, no detail too small’ is our ethos, and our warm, thoughtful and personalised service is something we pride ourselves on. Our team go above and beyond to provide five-star service to each and every guest, ensuring that a stay at Hotel 41 is remembered for more than just the luxurious décor. We’re incredibly honoured to receive this trivago Award which recognises our commitment to our guests’ experience.”  

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 5-Star Hotels in the UK:

image showing the best 5-star hotels in the UK

The top-rated alternative accommodation

This year, the number one best alternative accommodation in the UK is The Arthington Guest House in Blackpool.

A room at The Arthington Guest House in Blackpool

Known for their outstanding service, rich complimentary breakfast, and proximity to the promenade and attractions.

Owners Steve and Elaine pride themselves on providing the highest standards of comfort. They said: “We are over the moon that for the third year running we have been nominated for the trivago Awards. We have been running The Arthington in Blackpool since 2006 and its success has been down to hard work and not resting on our laurels. Trying to cater for the modern guest, whilst realising our limitations is our honest approach to the way we do our business. A big thank you to all the guests both old and new who have posted reviews about us, we would not be a success without them.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Alternative Accommodation in the UK:

image showing the best Alternative Accommodation in the UK

The top-rated chain hotels

The hotel chains with the best collective ratings across the UK this year are The Montcalm Hotels, Principal Hotel Company and Corus Hotels.

The number one hotel within The Montcalm Hotels in the UK is The Montcalm London Marble Arch.

image showing lobby in The Montcalm London Marble Arch

Sitting grandly at the top of Park Lane, The Montcalm London Marble Arch promises the luxury lifestyle and individually tailored guest experience.

Upon winning the award, Managing Director, Ramesh Arora had this to say: “At the Montcalm we consider hospitality an art form, and we’re always pioneering new ways to enjoy it. It’s how we not only keep standards consistently high but also keep the guest experience constantly fresh and rewarding. We’re thrilled to receive this award from trivago for the Montcalm London Marble Arch because it recognises the dedication of all our staff in perfecting their art.”

This year, the top-rated hotel of the Principal Hotel Company in the UK is The Principal York.

Image showing a hotel room of The Principal York

Tracy Harrison, General manager said: “It is a huge honour to be recognised by trivago – one of the world’s most trusted travel comparison websites – following the £20m refurbishment and revival of York’s historic grande-dame railway hotel.

What’s more, to receive an accolade that has been based solely on ratings and reviews from trivago’s global network of savvy travellers, would only provide our team with a feeling of extra achievement. In order to deliver a unique guest experience, we combine unique local heritage with a modern take on traditional British hotel service that is intuitive to guest needs. Our people are key to our rebirth and so we introduced a new dedicated guest relations team who are empowered to surprise and delight each of our guests in some way during their stay, exceeding the expectations of our star-rating.“

Finally, the number one hotel within Corus Hotels in the UK is Laura Ashley The Manor in Elstree.

The interior of Laura Ashley the Manor in Elstree featuring dark wood finishings and a sweeping staircase

Situated in landscaped gardens within 10 acres of natural woodland and views overlooking the Hertfordshire countryside, Laura Ashley The Manor Hotel is known for charming Tudor style exterior and stylish contemporary interior décor.

Congratulations to all the winners of this year’s trivago Awards!

It was a year of hard work and dedication, of attending to the little details, delivering on the promises, and going above and beyond whenever possible. But it paid off in the end. You provided exceptional experiences, and your guests took notice.

How does trivago determine the winning hotels?

Just as we aggregate hotel prices from across the web, we also aggregate guest reviews and ratings for a wide variety of amenities and services for all hotels that display prices on trivago. The reviews are then assigned an overall score by amenity or service category using an internally developed algorithm. The overall score is displayed on trivago, making it easy for travellers to compare amenities and services offered as they search for their ideal hotel. For the trivago Awards 2018, the hotel with the highest score in each awarded category is deemed the category winner. To ensure accuracy, a minimum of 20 reviews were required for award eligibility.

The result: A comprehensive list of the cream of the crop in hospitality, and prestige and recognition for the hardworking hoteliers behind the winning hotels.

Check out the winning hotels in Ireland here, and if you’re a traveller who wants to find more inspiring stories and details about these hotels, visit Room5.

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Lenka Trckova

Lenka is a member of trivago’s Industry Management team for English-speaking markets. She grew up in a family of entrepreneurs and studied marketing communication and business management in the Czech Republic. She joined trivago to pursue her passion for the hospitality industry and is focused on supporting hoteliers to reach their online potential through marketing and technology.

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