The results are in, the waiting is over, and it’s time to reveal the hotels that travellers consider to be the very best in Australia. This year we have expanded the trivago Awards in Australia to show greater recognition of hotel excellence, with awards in six categories.

The trivago Awards give hoteliers the chance to receive recognition for their hard work and dedication to providing exemplary guest experiences, and to highlight and publicise this achievement to a world of travellers.

In discussing the Awards, Johannes Thomas, Managing Director at trivago N.V., said: “As an independent source of hotel information with data on over 175 million guest reviews, we are well-positioned to identify the top-rated hotels that excel at delivering exceptional guest experiences. The trivago Awards give us the chance to recognise and honour the hard-working hoteliers behind these exemplary hotels, and we are thrilled to do so again this year.”

All winning hotels receive exclusive award-indicators (certificates to put on display, widgets for their websites and social media pages, and more) that can increase their visibility and guest appeal online and offline. And the single top hotel in each category also gets to take home a coveted trivago Awards trophy along with a winner’s badge for their hotel profile.

We applaud all the winning hotels for offering top-notch, top-rated guest experiences.

So, without further ado, let’s find out who the national winners in Australia are.

The Top-Rated Hotels with the Best Value For Money

This year, the hotel with the best value for money in Australia is Lurline House in Katoomba, New South Wales.

Hotel room of Lurline House in Katoomba in Australia

The Lurline House proves that excellent hospitality can be achieved for an affordable price. Guests especially enjoy evenings in the Guest Lounge with complimentary Port, fresh fruit and chocolate. Not to mention, we hear that a traditional English breakfast is ‘amazing’ and owner Peter is very helpful in advising places and activities.

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Value for Money in Australia:

image showing best value for money accommodation in Australia

The Top-Rated 3-Star Hotels

This year, the number one 3-star hotel in Australia is Ballina Manor in Ballina, New South Wales.

Exterior of Ballina Manor in Austalia

Known for its historic charm and exquisite antiques, the unique boutique hotel prides itself on providing an outstanding experience and service to guests. Not to mention popular free guided tours of Ballina Manor, that take visitors back in time by explaining the history, life and significance of this Heritage Listed building.

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 3-Star Hotels in Australia:

image showing the best 3-star hotels in Australia

The Top-Rated 4-Star Hotels

This year, the number one 4-star hotel in Australia is The Falls Montville in Montville, Queensland.

Exterior of The Falls Montville in Montville in Australia

Notable amongst patrons for their romantic rainforest cottages, unparalleled nature, and proximity to Kondalilla National Park, The Falls Montville offers perfect escape to lush nature and unobtrusive yet attentive service.

On being an award-winning hotel, Resort Managers Alan and Aryna Dryden, said: ”We are very proud of our reviews across the internet. Even though these reviews are overwhelmingly positive, we are pleased to share that we are about to begin a serious upgrade of our facilities. It is a huge privilege for us at The Falls Montville to be awarded trivago recognition. Montville is an exceptional Australian destination with many wonderful accommodation providers and we are very proud that we are already recognised as market leaders here.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 4-Star Hotels in Australia:

image showing best 4-star hotels in Australia

The Top-Rated 5-Star Hotels                                                   

This year, the number one 5-star hotel in Australia is Mayfair Hotel in Adelaide, South Australia.

Interior of Mayfair Hotel in Adelaide, Australia

When it comes to luxury accommodation in Adelaide, Mayfair brings style, elegance and a touch of glamour. Located right in the heart of vibrant city, the hotel offers premium facilities and showcases the very best of South Australia, including locally made products and furnishing.

Upon winning trivago Award 2018 for best 5-star hotel, General Manager, Martin Radcliffe had this to say: “The Mayfair Hotel is delighted to be a trivago Awards winner again this year. This is wonderful acknowledgment for our hotel, and testament to a dedicated and talented team. A great deal of care and attention goes into the delivery of a guest experience that is of the highest quality, distinctly South Australian, and personalised where possible to ensure a memorable stay. It is recognition like this that lets us know we are on the right track.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best 5-Star Hotels in Australia:

image showing best 5-star hotels in Australia

The Top-Rated Alternative Accommodation

The Lurline House also picks up the trivago Award for best alternative accommodation.

Built in 1910, this Federation style house offers elegant and comfortable accommodation, featuring four-poster beds with canopies and furniture that takes guests back in time.

Owner Peter Noble had this to say about being an award-winning accommodation: “As hospitality professionals we thoroughly enjoy welcoming visitors from all over the world, receiving such a prestigious award reinforces what we are offering and also the level of service being provided. There is nothing more gratifying than receiving feedback in the form of the award as it provides a catalyst to continue to work harder in not only providing the high levels of service and comfort that we desire but also in attempting to appeal to more and more people to visit this area whilst staying at Lurline House.”

Here are the top-10 recipients of the trivago Awards 2018 in the category of Best Alternative Accommodation in Australia:

image showing best alternative accommodation in Australia

The Top-Rated Chain Hotels

The hotel chains with the best collective ratings across Australia this year are Mantra Hotels and Rydges Hotels.

The number one hotel within Mantra Hotels in Australia is Mantra Frangipani Broome.

Hotel room of Mantra Frangipani Groom in Australia

Upon winning the award, Daniel Ap-Thomas, General Manager of Mantra Frangipani Broome had this to say: “Our staff here at Mantra Frangipani take great pride in delivering high quality service and being helpful and professional. Nothing is ever too hard and we will go above and beyond to ensure our guests have a perfect stay. Winning this award is amazing to show my team just how incredible they are at what they do.”

The top-rated hotel of Rydges Hotels & Resorts in Australia is Rydges Sydney Airport.

Hotel room of Mantra Frangipani Broome in Australia

On receiving the award-winning hotel, General Manager, Joanna Carruthers said: “We are delighted to receive such a prestigious industry award from trivago and honoured that our hotel services and facilities in addition to our hospitality have been recognised.”

Congratulations to all the winners of this year’s trivago Awards!

It was a year of hard work and dedication, of attending to the little details, delivering on the promises, and going above and beyond whenever possible. But it paid off in the end. You provided exceptional experiences, and your guests took notice.

How does trivago determine the winning hotels?

Just as we aggregate hotel prices from across the web, we also aggregate guest reviews and ratings for a wide variety of amenities and services for all hotels that display prices on trivago. The reviews are then assigned an overall score by amenity or service category using an internally developed algorithm. The overall score is displayed on trivago, making it easy for travellers to compare amenities and services offered as they search for their ideal hotel. For the trivago Awards 2018, the hotel with the highest score in each awarded category is deemed the category winner. To ensure accuracy, a minimum of 20 reviews were required for award eligibility.

The result: A comprehensive list of the cream of the crop in hospitality, and prestige and recognition for the hardworking hoteliers behind the winning hotels.

Check out the winning hotels in New Zealand here, and if you’re a traveller who wants to find more inspiring stories and details about these hotels, visit Room5.

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Lenka Trckova

Lenka is a member of trivago’s Industry Management team for English-speaking markets. She grew up in a family of entrepreneurs and studied marketing communication and business management in the Czech Republic. She joined trivago to pursue her passion for the hospitality industry and is focused on supporting hoteliers to reach their online potential through marketing and technology.

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