freshly baked cookies on a plate

3 Ways to Surprise and Delight Guests that Generate Glowing Reviews

A surprise and delight approach to guest experience often has a bigger impact on reputation management than any other tactic. Why? Because it prompts others to speak on your behalf through glowing reviews. And, as we all know, word-of-mouth is the best form of advertising. In this article, I’ll explain what this really means and tell you how you can […]

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A traveler looks into the distance: around him are thought bubbles with icons for several hotel amenities & services

10 Ways Hotel Managers Can Get Serious about UX

Do you believe in love at first sight? You should. While I’m not here to talk romance, today’s topic could be considered a love story of sorts. You see, it’s about how to get travellers to fall in love with your hotel the first time they lay eyes on its website. It’s about user experience—UX […]

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A unique hotel room concept looking less traditionall

3 of the World’s Most Inspiring Hoteliers

In any business, success comes from drive and passion more than anything else. That said, motivation can wane at times. What better way to restore your focus and reinvigorate your imagination than to read about an inspiring role model? To help keep your motivation high in seasons to come, we’ve crafted a select list of […]

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a lodge style hotel with a pool infront

Your Hotel Needs to up Its Digital Curb Appeal With Better Images

Curb appeal: it’s the attractiveness of a building (such as your hotel) as viewed from the street—the curb, if you will. And digital curb appeal? The attractiveness of a business (again, let’s say your hotel) as seen online. But what actually constitutes a hotel’s digital curb appeal? In a word: images. So listen up, because […]

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person on computer using live chat

5 Ways Live Chat Can Boost Your Hotel Business

Vacations are supposed to be relaxing, but in reality they can be stressful logistical nightmares. Besides trying to find affordable flights and figuring out how to get around in a new city, travellers can spend hours comparing different hotels. And with all the hotel horror stories circulating the Internet, it’s no wonder people take their […]

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Hand holding smartphone with social icons suggesting use of chatbots

Chatbots: Making the Future of Travel a Social Experience

We all know that the way we book and enjoy travel has changed. We’re no longer a global community wandering the planet with guidebooks in our hands, printing out photos for albums and booking through high street travel agents. But aside from the obvious switch to online booking, more rapid developments have been taking place […]

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traveling woman in yellow coat catching a train

Attract More Direct Hotel Bookings With a Better Hotel Website and Booking Engine

You’re scaring travellers from making direct hotel bookings: Here’s a couple ways you can fix that. There’s your Bed & Breakfast. Then, the self-serviced accommodations down the road. There’s also that retrofitted factory-hotel in the east end. And you all have one thing in common. You’re vying for the traveller’s accommodation dollars. Back in the day, that wasn’t […]

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Un albergatore accoglie i suoi ospiti alla reception

Grow Your Hotel Business with Value-Based Marketing

Today’s travel industry is a rapidly changing environment. Travellers expect more and more from their hotel stay, while the information available to them online is becoming ever more abundant and accessible. It begs the questions: How can hoteliers stay competitive? How can they continue to increase their bookings? The answer to both: With value-based marketing […]

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a woman works in her office on improving SEO

SEO 101:A Guide to Best Practices for Hotel Websites

SEO is an Internet marketing strategy, and one that every hotelier with a hotel website should look into. It’s the process of influencing, by several different means, how visible your website is among all the unpaid results generated by a search engine. People search for specific things using specific terms (keywords), search engines yield results […]

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beer selection from Corfu Beer

The Value of Strategic Partnerships in Hospitality: How Corfu Beer Is Making a Difference

Successful individuals often have a team of people behind them; the same is true of prosperous businesses. These enterprises are made stronger through the people they employ, the suppliers they work with, and the strategic partnerships they form. I recently discovered an independent brewery, Corfu Beer, situated on the peaceful, north-western shores of Corfu. Tucked […]

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