After seeing how much interest our post “6 Questions Hoteliers Ask about trivago” received, we thought it would be helpful to publish a follow-up article on another topic hoteliers frequently ask us about: trivago Hotel Manager.

If you don’t yet have a trivago Hotel Manager account, you can register for one here—it’s free and easy to do.

So without further ado, here are the answers to your top eight most frequently asked questions about trivago Hotel Manager and how to use your account to make changes to your hotel profile on trivago.

#1 What is trivago Hotel Manager?

It’s the full metasearch marketing solution that enables hoteliers to take control of their hotel profile—and their success—on trivago. With trivago Hotel Manager, you can boost your ranking on trivago to increase your visibility, connect with millions of travellers online, and drive more bookings to your hotel.

#2 Is trivago Hotel Manager free for hoteliers?

Yes, the basic version of trivago Hotel Manager is completely free of charge. You can register for free, regularly manage your hotel profile for free, and take advantage of free performance analytics on your dashboard.

When you’re registered on trivago Hotel Manager Basic, you can sign in to your account to update your profile by adding high-quality images, compelling descriptions, and comprehensive hotel details as often as you like—and we encourage you to do so often.

If you’re a hotelier looking to take your success on trivago to the next level, there’s a premium version of trivago Hotel Manager that you can upgrade to. And if you’d like to promote your website rates on your profile to drive more direct bookings, we have a solution for that as well.

#3 How can I recover my password?

If you’re not able to log in to your trivago Hotel Manager account because you’ve forgotten your password, you can recover it by clicking here.

#4 How can I change the name of my hotel on my profile?

To change the name of your hotel as it appears on trivago, you need to first log in to your trivago Hotel Manager account.

Once you’ve logged in, go to Hotel Information, and then to Hotel Details. From there, you’ll be able to edit all your hotel details, including your hotel address and yes, the name of your hotel. You can also add and edit your hotel’s name in other languages if necessary.

When you’ve completed the edits, remember to click on the Save button at the bottom of the page. And please note that to ensure accuracy, trivago will review and confirm your name change before publishing it live.

 #5 How can I change the star classification of my hotel on my profile?

Again, start by logging in to your trivago Hotel Manager account, going to Hotel Information, and then Hotel Details.

Scroll down the page to the Hotel classification section. From there, you can select the correct number of stars for your hotel.

Be sure to click Save when you’re finished and again, please note that trivago will review this change before publishing it live.

#6 How can I change the phone number listed for my hotel on trivago?

After logging in to your trivago Hotel Manager account and navigating your way from the Hotel Information page to the Hotel Details page, scroll down until you get to the Communication section. There you’ll find the fields for adding and changing all your contact details, including your phone number.

When you enter a new number for your hotel, be sure to use the following format:

+ country code (area code) local phone number

Example: +44(123)1234567

As with all changes you make to your hotel details, be sure to click on the Save button before leaving the page. trivago will of course review this change as well to confirm that the phone number is correct before publishing it live on your profile.

#7 How long until my changes are visible on trivago?

We know that you want only accurate, quality content and hotel information to be visible on your profile, and we support you in this by reviewing all changes before they go live. This process can take up to seven business days.

You can always check the status of recent changes you’ve made on trivago Hotel Manager by logging in to your account and going to your Recent Activity page.

#8 Can I delete my hotel profile if my business closes?

Of course. If you’ve closed your hotel and would like us to remove your profile from trivago, simply write to us at hotelmanager@trivago.com with this request.

Do you have more questions about trivago Hotel Manager or your account? Are you interested in learning how you can get more from your account and your hotel profile? Feel free to ask your questions in the comments section below and we’ll be happy provide the answers.

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Ioannis Savvidis

Ioannis Savvidis heads Hotelier Care at trivago, a team of dedicated, multinational representatives who offer hoteliers the support they need in claiming, updating, adding, and upgrading their trivago Hotel Manager profiles. He aims to help hoteliers receive the care and guidance they need to grow their success online.

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