Providing high-quality service via first-rate hotel management takes time and dedication. It may seem like there aren’t enough hours in the day. Especially when it comes to smaller family-run hotels, peak season bookings, or juggling back-to-back events.
To help put more time back into your day, we’ve compiled 15 tips to boost productivity and streamline daily operations. These will free up your schedule and may even help you to grow your business by refining your hotel management style—by taking it mobile.
1. Have a dependable channel of communication for employees and management. For example, WhatsApp and Slack can help both small and large hotels become more efficient by creating message groups for each hotel or department. Hotel employees can then relay guest needs and actionable items to all staff within moments, saving time and improving guest services while keeping management informed.
2. Write a ‘top 3 list’ of priorities to be completed at the start of the next day. Post it someplace you won’t miss it, like your computer screen.
3. Time your everyday office tasks if and when possible. Is time up? Switch tasks. This helps to minimise wasted time while incentivising you to get tasks done quickly.
4. Set aside a specific time slot each day for social media related tasks.
5. Use Hootsuite to schedule social media posts ahead of time. Although social media is best done “live,” this pre-scheduling tool will help you maintain a consistent presence during the times when you’re too busy to post.
6. Get out of your chair and start walking. A short walk can do wonders. It will clear your mind, boost productivity, and help you see your hotel in a new light.
7. Move your property management system online. Platforms like Base7booking are intuitive to use and they operate off of the cloud. This means you can use them wherever you are and from any mobile or desktop device.
8. Cut out the Junk – Unsubscribe from all of that email clutter and subscribe to only the most informative travel news websites for the latest news, analyses, and tools that will help you grow your business.
9. Outsource when you can. You’re a hospitality professional. You excel at what you do. But you may not be an accountant, marketer, photographer, or maintenance person. Save yourself time, and hire an expert. This is often the most affordable option in the long run, too.
10.Get inspired every day by doing something you love. Is it a morning swim? Maybe it’s listening to music, or browsing design hotels online for décor ideas. Whatever it is, when you’re enjoying yourself, your productivity level rises.
11. Invest in a high-speed Internet connection to avoid lengthy loading times when you’re online working with your hotel images, processing bookings, or monitoring bookings. Your guests will also be thankful for the high-quality connection.
12. Monitor your email on your phone or mobile device. This way, you can respond to guest inquiries on the fly. The faster you respond to travellers who are considering your hotel, the more likely they are to book with you rather than a competitor.
13. Find your time of day for getting office work done. Some of us are night owls while others are early birds. Our productivity levels change depending on the time of day, too. Instead of just sticking to conventional office hours, identify what time of day you work best and schedule your main To-Dos then. If you have staff, this may be outside of their hours, to reduce possible distractions.
14. Have an in-room “cheat-sheet” or “A to Z” book that answers your travellers’ most common questions before they come to the front desk to ask them. Include Wi-Fi connectivity details and breakfast information. Have a pool? Include the hours of accessibility. Want to go the extra mile? Let guests know what is nearby in terms of food, drink, and unique attractions.
15. Encourage guest reviews via in-room and in-lobby signage. This will save you time, as you’ll no longer have to send individual emails in order to see an increase in feedback online. If you’re good at what you do, this will help you improve your hotel’s online reputation and encourage more bookings, as seeing recent reviews helps travellers feel confident about their hotel choice.
How do you organize your daily demands? Let us know in the comments below or via Twitter